MPDS

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Medical Priority Dispatch System


Complaint
Code
F/R
QUAL
ALS
CODE
AR
Additional Resources
ABDOMINAL PAIN / PROBLEMS
Abdominal pain
01A1
BLS
2
Fainting or near fainting > 50
01C1
BLS
3
Female, fainting (12-50 years)
01C2
BLS
3
Male, pain above navel > 35 years
01C3
BLS
3
Female, pain above navel > 45 years
01C4
BLS
3
Not alert
01D1
Y
HLA
X
3
ALLERGIES / HIVES / STINGS
No SOB or swallowing problem (may have rash, hives)
02A1
BLS
2
Spider bite
02A2
BLS
2
Unknown status - 3rd Party caller
02B1
BLS
2
Difficulty breathing / swallowing
02C1
BLS
3
Special Medications used
02C2
BLS
3
Severe respiratory distress
02D1
Y
HLA
X
3
Not alert
02D2
Y
HLA
X
3
Condition worsening
02D3
Y
HLA
X
3
Swarming attack (bee, wasp, etc.)
02D4
Y
BLS
3
Snake bite
02D5
Y
BLS
3
Ineffective breathing
02E1
Y
HLA
X
3
ANIMAL BITES
Not dangerous body area
03A1
BLS
2
Non-recent injuries (> 6 hours)
03A2
BLS
2
Superficial bites
03A3
BLS
2
Possibly dangerous body area
03B1
BLS
2
Serious haemorrhage
03B2
BLS
2
Unknown status - 3rd party caller
03B3
BLS
2
Unconscious or arrest
03D1
Y
HLA
X
3
Not alert
03D2
Y
BLS
3
Dangerous Body Area
03D3
Y
BLS
3
Large animal
03D4
Y
BLS
3
Exotic animal
03D5
Y
BLS
3
Attack, or Multiple animals
03D6
Y
BLS
3
X
Police, Animal Control
ASSAULT / RAPE
Not dangerous body area
04A1
BLS
2
Not recent injuries (> 6 hrs)
04A2
BLS
2
Possibly dangerous body area
04B1
BLS
2
Serious haemorrhage
04B2
BLS
2
Unknown status (3rd party caller)
04B3
BLS
2
Unconscious, or arrest
04D1
Y
HLA
X
3
X
Police
Not alert
04D2
Y
HLA
X
3
X
Police
Abnormal breathing
04D3
Y
BLS
3
X
Police
Dangerous body area
04D4
Y
HLA
X
3
X
Police
Multiple victims
04D5
Y
BLS
3
X
Police
BACK PAIN (NON TRAUMA)
Non traumatic back pain
05A1
BLS
2
Non-recent traumatic back pain (> 6 hrs)
05A2
BLS
2
Fainting /near fainting > 50 years
05C1
BLS
3
Not alert
05D1
Y
HLA
X
3
BREATHING PROBLEM
Abnormal breathing
06C1
Y
HLA
X
3
Cardiac history
06C2
Y
HLA
X
3
Severe respiratory distress
06D1
Y
HLA
X
3
Not alert
06D2
Y
HLA
X
3
Clammy
06D3
Y
HLA
X
3
Ineffective breathing ( to be selected from Case Entry)
06E1
Y
HLA
X
3
BURNS / EXPLOSION
Burns < 18% body area
07A1
BLS
2
Fire alarm (unknown situation)
07A2
BLS
2
X
Fire Suppression
Sunburn or minor burns( < = hand size)
07A3
BLS
2
Unknown status - 3rd Party caller
07B1
BLS
3
Building fire - persons reported inside
07C1
Y
HLA
X
3
X
Fire Suppression
Difficulty breathing
07C2
Y
HLA
X
3
Large burns ( > 18% body area)
07C3
Y
HLA
X
3
Unconscious or arrest
07D1
Y
HLA
X
3
Severe respiratory distress
07D2
Y
HLA
X
3
Not alert
07D3
Y
HLA
X
3
Explosion
07D4
Y
BLS
3
Multiple victims
07D5
Y
HLA
X
3
CARBON MONOX. / INHALATION / HAZMAT
C.O. detector alarm (no priority symptoms)
08A1
BLS
2
X
Fire Suppression
Alert, no difficulty breathing
08B1
BLS
2
Alert, difficulty breathing
08C1
Y
BLS
3
X
As indicated
Unconscious/arrest
08D1
Y
HLA
3
Severe respiratory distress
08D2
Y
HLA
3
HAZMAT
08D3
Y
BLS
3
X
Wait for the Code 6
Not alert
08D4
Y
HLA
3
Multiple victims
08D5
Y
HLA
3
Unknown status - 3rd Party caller
08D6
Y
BLS
3
CARDIAC / RESPIRATORY
Expected Death (Unquestionable)
09O1
BLS
2
Obvious death (Unquestionable)
09B1
BLS
2
Ineffective Breathing (discovered during Key Questions)
09D1
HLA
X
3
Not breathing at all
09E1
HLA
X
3
Breathing uncertain (agonal)
09E2
HLA
X
3
Hanging
09E3
HLA
X
3
Strangulation
09E4
HLA
X
3
Suffocation
09E5
HLA
X
3
Underwater
09E6
HLA
X
3
CHEST PAIN
Normal breathing (age < 35)
10A1
BLS
2
Abnormal breathing
10C1
Y
HLA
X
3
Cardiac history
10C2
Y
HLA
X
3
Cocaine
10C3
Y
BLS
3
Normal breathing (age > 35)
10C4
Y
HLA
X
3
Severe respiratory distress
10D1
Y
HLA
X
3
Not alert
10D2
Y
HLA
X
3
Clammy
10D3
Y
HLA
X
3
CHOKING
Not choking now (can talk/cry, alert)
11A1
BLS
2
Not alert
11D1
Y
HLA
X
3
Abnormal breathing (Partial obstruction)
11D2
Y
HLA
X
3
Choking verified / Ineffective breathing.
11E1
Y
HLA
X
3
CONVULSION / SEIZURE
No seizure and breathing regularly
12A1
BLS
2
Breathing regularly not verified < 35
12B1
BLS
3
Pregnancy
12C1
HLA
X
3
Diabetic
12C2
BLS
3
Cardiac history
12C3
HLA
X
3
Not breathing (after Key Questions)
12D1
HLA
X
3
Continuous or multiple seizures
12D2
HLA
X
3
Irregular breathing
12D3
HLA
X
3
Breathing regularly not verified > 35
12D4
HLA
X
3
DIABETIC
Alert
13A1
BLS
2
Not alert
13C1
Y
BLS
3
Abnormal behaviour
13C2
Y
BLS
3
Abnormal breathing
13C3
Y
HLA
X
3
Unconscious
13D1
Y
BLA
3
DROWNING / DIVING ACCIDENT
Alert / breathing normally (No injuries / out of water)
14A1
BLS
2
Alert / breathing normally (injuries, or in water)
14B1
BLS
2
Unknown status - 3rd Party caller
14B2
Y
BLS
3
Alert with abnormal breathing
14C1
Y
BLS
3
Unconscious
14D1
Y
HLA
X
3
Not alert
14D2
Y
HLA
X
3
Diving, or suspected neck injury
14D3
BLS
3
SCUBA accident
14D4
Y
HLA
X
3
ELECTROCUTION
Alert and breathing normally
15C1
Y
BLS
3
Unconscious
15D1
Y
HLA
X
3
Not disconnected from power
15D2
Y
HLA
X
3
X
Fire Suppresion, Power
Power not off, or hazard present
15D3
Y
HLA
X
3
X
Fire Suppresion, Power
Long fall (> 6 ft / 2m)
15D4
Y
HLA
X
3
Not alert
15D5
Y
HLA
X
3
Abnormal breathing
15D6
Y
HLA
X
3
Unknown status - 3rd Party caller
15D7
Y
HLA
X
3
Not breathing / ineffective breathing
15E1
Y
HLA
X
3
EYE PROBLEM / INJURIES
Moderate eye injuries
16A1
BLS
2
Minor eye injuries
16A2
BLS
2
Medical eye problems
16A3
BLS
2
Severe eye injuries
16B1
BLS
2
Not alert
16D1
Y
BLS
3
FALLS / BACK INJURIES (TRAUMA)
Public Assist (NO injuries & NO priority symptoms)
17O1
BLS
2
Not dangerous body area
17A1
BLS
2
Non-recent injuries (> 6 hours), NO priority symptoms
17A2
BLS
2
Possibly dangerous body area
17B1
BLS
2
Serious haemorrhage
17B2
BLS
2
Unknown status - 3rd Party caller
17B3
BLS
2
Dangerous body area
17D1
Y
BLS
3
Long fall (> 6 ft / 2m)
17D2
Y
BLS
3
Not alert
17D3
Y
HLA
X
3
Abnormal breathing
17D4
Y
HLA
X
3
HEADACHE
Breathing normally
18A1
BLS
2
Unknown status - 3rd party caller
18B1
BLS
2
Not alert
18C1
Y
HLA
X
3
Abnormal breathing
18C2
Y
HLA
X
3
Speech problems
18C3
BLS
3
Sudden onset of severe pain (< 3 hours)
18C4
BLS
3
Numbness or paralysis
18C5
BLS
3
Change in behaviour (< 3 hours)
18C6
Y
HLA
X
3
HEART PROBLEMS
Heart rate >50 and <130, no symptoms
19A1
BLS
2
Chest pain < 35 (NO priority symptoms)
19A2
BLS
2
Unknown status - 3rd Party caller
19B1
BLS
2
Firing of AICD
19C1
Y
HLA
X
3
Abnormal Breathing
19C2
Y
HLA
X
3
Chest Pain > 35yrs
19C3
Y
HLA
X
3
Cardiac history
19C4
Y
HLA
X
3
Cocaine
19C5
Y
BLS
3
Heart rate <50, >130, no priority symptoms
19C6
Y
HLA
X
3
Severe respiratory distress
19D1
Y
HLA
X
3
Not alert
19D2
Y
HLA
X
3
Clammy
19D3
Y
HLA
X
3
HEAT / COLD EXPOSURE
Alert
20A1
BLS
2
Change in skin colour
20B1
BLS
2
Unknown status - 3rd Party caller
20B2
BLS
2
Cardiac history
20C1
Y
BLS
3
Not alert
20D1
Y
BLS
3
HEMORRHAGE
Not dangerous haemorrhage
21A1
BLS
2
Minor haemorrhage
21A2
BLS
2
Possibly dangerous haemorrhage
21B1
BLS
2
Serious hemorrhage
21B2
BLS
2
Bleeding disorder or blood thinners
21B3
BLS
2
Haemorrhage through tubes
21C1
BLS
3
Dangerous haemorrhage
21D1
?
BLS
3
First responder if unable to control bleeding
Not alert
21D2
Y
BLS
3
Abnormal breathing
21D3
Y
BLS
3
INDUSTRIAL / MACHINERY
Unknown situation, not caught in machinery
22B1
EMA
2
Life status questionable
22D1
Y
HLA
X
3
X
Fire Rescue, Extrication
Caught in machinery (unknown status)
22D2
BLS
3
X
Fire Rescue, Extrication
Multiple victims
22D3
BLS
3
X
Fire Rescue, Extrication
OVERDOSE / INGESTION / POISONING
Poisoning - without priority symptoms
23O1
BLS
2
X
Poison Control
Overdose - without priority symptoms
23B1
BLS
2
X
Poison Control
Violent (Police must secure)
23C1
BLS
3
X
Police
Not alert
23C2
Y
HLA
X
3
Abnormal breathing
23C3
Y
HLA
X
3
Antidepressants (tricyclics)
23C4
Y
HLA
X
3
Cocaine or derivitive
23C5
Y
BLS
3
Narcotics (heroin)
23C6
Y
BLS
3
Acid or alkali (lye)
23C7
BLS
3
Unknown status - 3rd party caller
23C8
Y
BLS
3
X
Police
Poison Control request
23C9
BLS
3
Unconscious
23D1
HLA
X
3
Severe respiratory distress
23D2
HLA
X
3
PREGNANCY / CHILDBIRTH / MISCARRIAGE
1st trimester bleed or miscarriage
24A1
BLS
2
Labour - 2rd or 3rd trimester (delivery not imminent)
24B1
BLS
2
Unknown status - 3rd Party caller
24B2
BLS
3
2nd trimester bleed or miscarriage
24C1
BLS
3
1st trimester serious haemorrhage
24C2
BLS
3
Breech or cord
24D1
Y
HLA
X
3
Head visible / out
24D2
Y
BLS
3
Imminent delivery (3rd trimester)
24D3
Y
BLS
3
3rd trimester bleeding
24D4
Y
BLS
3
High risk complications
24D5
Y
BLS
3
Baby born (ALS/ITT if problem w/ baby)
24D6
Y
BLS
3
X
PSYCHIATRIC / SUICIDE
Non-violent, non-suicidal, alert
25A1
BLS
2
Violent (Police must secure)
25B1
BLS
2
Threatening suicide
25B2
BLS
2
Near-hanging, strangulation, suffocation (alert)
25B3
BLS
2
Unknown status - 3rd Party caller
25B4
BLS
2
Not alert
25D1
Y
HLA
X
3
SICK PERSON
No priority symptoms - next 27 complaints not identified
26A01
BLS
2
Non priority symptoms - boils
26A02
BLS
2
Non priority symptoms - bumps (non-traumatic)
26A03
BLS
2
Non priority symptoms - can't sleep
26A04
BLS
2
Non priority symptoms - can't urinate (w/out abd pain)
26A05
BLS
2
Non priority symptoms - catheter (in/out w/out hemorrhaging)
26A06
BLS
2
Non priority symptoms - constipation
26A07
BLS
2
Non priority symptoms - cramps/spasms (in extremities)
26A08
BLS
2
Non priority symptoms - cut off ring request
26A09
BLS
2
Non priority symptoms - deafness
26A10
BLS
2
Non priority symptoms - defecation / diarrhea
26A11
BLS
2
Non priority symptoms - earache
26A12
BLS
2
Non priority symptoms - enema
26A13
BLS
2
Non priority symptoms - gout
26A14
BLS
2
Non priority symptoms - hemorrhoids/piles
26A15
BLS
2
Non priority symptoms - hepatitis
26A16
BLS
2
Non priority symptoms - hiccups
26A17
BLS
2
Non priority symptoms - hungry
26A18
BLS
2
Non priority symptoms - nervous
26A19
BLS
2
Non priority symptoms - object stuck (nose,ear,etc.)
26A20
BLS
2
Non priority symptoms - object swallowed (w/out choking or SO
26A21
BLS
2
Non priority symptoms - penis problems/pain
26A22
BLS
2
Non priority symptoms - rash/skin disorder (w/out difficulty brea
26A23
BLS
2
Non priority symptoms - venereal disease (STD)
26A24
BLS
2
Non priority symptoms - sore throat (w/out difficulty breathing or
26A25
BLS
2
Non priority symptoms - toothache
26A26
BLS
2
Non priority symptoms - transportation only
26A27
BLS
2
Non priority symptoms - wound infected (focal or surface)
26A28
BLS
2
Unknown status - 3rd Party caller
26B1
BLS
2
Cardiac history (complaints 2 - 28 not identified)
26C1
BLS
3
Not alert
26D1
Y
HLA
3
STAB / GUNSHOT WOUNDS
Non recent, peripheral wounds (>6h)
27A1
BLS
Non-recent (> 6 hrs) single central wound
27B1
BLS
Known single, peripheral wound
27B2
BLS
Serious hemorrhage
27B3
BLS
Unknown status - 3rd Party caller
27B4
BLS
Unconscious/arrest
27D1
HLA
Not alert
27D2
HLA
Central wounds
27D3
HLA
Multiple wounds
27D4
HLA
Multiple victims
27D5
HLA
STROKE / CVA
Normal breathing (age < 35)
28A1
BLS
2
Unknown status - 3rd Party caller
28B1
BLS
2
Not alert
28C1
HLA
X
3
Abnormal breathing
28C2
HLA
X
3
Speech or movement problems
28C3
BLS
3
Numbness or tingling
28C4
BLS
3
Stroke history
28C5
BLS
3
Breathing normally (age > 35)
28C6
BLS
3
TRAFFIC ACCIDENT
1st party caller, not dangerous injuries
29A1
BLS
2
X
Fire Rescue if indicated
Injuries
29B1
BLS
3
X
Fire Rescue if indicated
Multiple victims / one unit
29B2
BLS
3
X
Fire Rescue if indicated
Multiple victims - additional units
29B3
BLS
3
X
Additional units
Serious hemorrhage
29B4
BLS
3
X
Fire Rescue if indicated
Unknown status - 3rd Party caller
29B5
BLS
3
X
Fire Rescue
Major Incident - multiple victims
29D1
HLA
3
X
Police
High mechanism - ped, rollover, etc.
29D2
HLA
3
X
Police
HAZMAT
29D3
BLS
3
X
Wait for the Code 6
Pinned (trapped) victim
29D4
HLA
3
X
Police
Not alert
29D5
HLA
3
X
Police
TRAUMATIC INJURIES SPECIFIC
Not dangerous body area
30A1
BLS
2
Non-recent injuries( >6 hrs)
30A2
BLS
2
Possibly dangerous body area
30B1
BLS
2
Serious haemorrhage
30B2
BLS
2
Dangerous body area
30D1
Y
HLA
X
3
Not alert
30D2
Y
HLA
X
3
Abnormal breathing
30D3
Y
BLS
3
UNCONSCIOUS / FAINTING (NON-TRAUMA)
Single or near fainting, and alert (< 35 yrs)
31A1
BLS
2
Alert, abnormal breathing
31C1
BLS
3
Cardiac history
31C2
Y
HLA
X
3
Multiple fainting episodes
31C3
BLS
3
Single or near faint - alert (> 35 yrs)
31C4
BLS
3
Female 12 – 50 yrs, abdominal pain
31C5
BLS
2
Unconscious (after Key Questions)
31D1
Y
HLA
X
3
Severe respiratory distress
31D2
Y
HLA
X
3
Not alert
31D3
Y
HLA
X
3
Ineffective breathing
31E1
Y
HLA
X
3
UNKNOWN PROBLEM
Standing, sitting up, moving, talking
32B1
BLS
2
Medical alert notifications
32B2
BLS
3
Unknown status - 3rd Party caller
32B3
BLS
2
Life status questionable
32D1
Y
HLA
X
3

NOTES:



  • All 'Alpha' calls to be EMA, Code 2 with NO Fire Rescue
  • All 'Bravo' calls to be EMA, Code 2 with NO Fire Rescue , with some exceptions
  • All 'Charlie' calls are a mixture of EMA/ALS
  • All 'Delta' calls are to be Code 3, most WITH FIRE RESCUE and some with HLA
  • All 'Echo' calls to be HLA, Code 3 WITH FIRE RESCUE
  • All 'Omega' calls to be EMA, Code 2 with NO Fire Rescue


Credits to Trexer

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